Director of Product Innovation

With extensive leadership experience in product development and operations, Brooke has a proven track record of building high-performing teams, optimizing global business processes, and driving innovation to enhance both employee and customer experiences. As Director of Product Innovation, she bridges the gap between business units, third-party providers, and internal training resources, aligning product strategies with organizational goals. Passionate about continuous improvement, she leads initiatives that foster innovation, streamline operations, and maximize efficiency. A key aspect of her role is overseeing company-wide reporting and analytics, driving data-driven decision-making through the development of KPIs, productivity metrics, and profitability analysis. By leveraging data insights, she optimizes workflows and ensures strategic alignment across the organization. Brooke also leads the company’s transitions team, ensuring a seamless and positive experience for all new clients and acquisitions. Her ability to connect technical solutions with business needs, while maintaining strong stakeholder relationships, is instrumental in achieving the company’s long-term success.