Who we are and why we’re different
BILL SASSER, CEO
An interesting thing happened one day back in 2004. Marshall Fant and I, the two co-owners of Transpacific Management Service, looked at each other and said, “So, what should we do with the rest of our lives?” From that simple conversation began the greatest and most rewarding professional journey either of us had ever embarked upon. But first, a bit of backstory.
Marshall and I had been partners since 1995, and had grown Transpacific into one of the premier community management firms in Southern California. Both of us brought quite a history to our partnership. He began his community management career in 1966 with Management Service Company, and I began my own in 1986 with Transpacific Management Company. After experiencing years of solid growth together and, more specifically, both of us reaching certain milestone birthdays, it was time for that fateful conversation. We explored many options for the company, but once we learned of this thing called an ESOP (Employee Stock Ownership Plan), we immediately knew that was the answer. What better way to honor our employees, all of whom contributed to the success of the company, than by giving them ownership in the company? Simply put, employee ownership felt morally right.
But then, things got really interesting. It hit me that I now was responsible to all these new employee owners to grow the business and increase the value of their shares in it. One of the ways to achieve both objectives was to invite more companies to join in this new adventure of ours. So through 2005 Marshall and I shared our vision with a few trusted industry friends for a company that would be national in its scope and impact, and one that would represent- through our collective employee ownership- a paradigm shift for our industry. Because we are picky about whom we consider friends, we offered our vision only with like-minded company owners whom we knew to have the highest integrity, and shared our philosophical approach to corporate culture, employee ownership values and the community management industry.
Just like that, a mere 18 months after forming our ESOP, The Management Trust was born. The Management Trust brought together under a single employee ownership structure some of the most well respected community management firms in the Western United States including:
- CDC Management (Washington)
- Northwest Community Management (Oregon)
- Kocal Management Group (Northern California)
- Goetz Manderley (Central California)
- Monarch Management Group (California Desert)
- Transpacific Management Service (Southern California)
After surviving the inevitable bumps and bruises that accompany merging six firms into one, we decided it was time to expand the family further. We added a Las Vegas, Nevada office to our roster, and invited a few more firms to join The Management Trust. More recently, we have welcomed into The Management Trust:
- Parker Finch Association Services (Arizona, Nevada, Colorado)
- Cuellar Realty (Arizona)
- Professional Management Associates (Colorado)
- TMC Management (Nevada)
We now serve community associations through Washington, Oregon, California, Nevada, Arizona and Colorado. And although we’ve grown considerably over the years, we have never lost sight of real purpose, to each other or to our clients. That purpose is reflected in our mission statement: “Inspiring each other to take ownership of our potential.” To us, that means that every relationship is important and must be nurtured to its greatest extent. After all, conducting business without building strong relationships is neither fun nor much of a recipe for success. Our attorneys tell us we’re a company, but we feel more like a collection of people who take great pride in serving other people. That sounds like a pretty good business model to me.
It has been quite a ride since The Management Trust’s beginnings in 2005; challenging, exciting, rewarding and fun! The Management Trust is a journey I am grateful to have launched and one I continue to this day with the same vigor and enthusiasm.
COMMUNITY MANAGEMENT. BUILT DIFFERENTLY.
These days, building a community takes more than just hammers and nails. It begins with a foundation built on integrity, trust, experience and support. For over 30 years, The Management Trust has grown alongside community associations, always looking ahead to promote harmony, community and responsible leadership. Our success is based upon the belief that effective management is proactive, and anticipates our clients’ needs, not merely reacts to them.
Your home is where memories are made and families are raised. But let’s face it, sometimes living in an HOA can also present frustrations. The Management Trust makes those frustrations less frustrating, adding joy to your homeownership experience.
You may even think that community management firms are all alike and for most of the industry that’s true. But not us. The Management Trust is different. Perhaps the most unique aspect of The Management Trust is our employee ownership. The Management Trust is the only 100% employee-owned community association management firm in the country. For you, this means that as employee-owners, we are simply motivated to think differently, do more, and do what is right every day.
Our employee-owners celebrate a culture that encourages and embraces the unique talents that every employee-owner brings to the table. The result is a customer experience that far exceeds expectations. It is even in our mission statement: “Inspiring each other to take ownership of their potential.” For us, that means we push each other to be better. You and your neighbors deserve to feel confident in your management team and to know that we are proud to give you our best efforts to achieve positive results.
While we could go on and on about all of the special things about The Management Trust and what we can do for you, our best service is our simplest one – we listen. And by listening, two things happen; strong relationships are fostered between our clients and our employee-owners, and we gain a better understanding of the needs within the communities we partner with. Such a personal approach enhances the homeowner experience while also making your job as a volunteer director easy.
The Management Trust also provides a connection between owners and services they may need in and around their homes. Whatever the need is, we’ve got you covered and we can arrange to have someone there to handle it for you so you can get back to what you enjoy most; we call this our TRUST 360°.
This is your community, your home and your way of life. That’s why ensuring that your community is a place you can call home is so very important to us. Any management company can take care of the basics. We are committed to offering a range of personalized resources to reflect your expectations; along with your vision to create a perfect community.