Why You Should Choose an HOA Management Company Over a Virtual Assistant

With so many aspects of community association management to handle, it’s understandable that many Aurora HOA boards are seeking out HOA management solutions to help them tackle day-to-day tasks within their communities. However, the decision to choose between an HOA management company and a virtual assistant can leave some confused. While a virtual assistant is a low-budget option for simple administrative duties, there’s no substitute for a full-service HOA community management firm like The Management Trust.

You Get What You Pay For

The biggest benefit of a virtual assistant is the lower cost compared to HOA management companies. However, this lower cost is often an indication of the lower quality of work and a shorter list of services that they provide compared to HOA management firms like The Management Trust. While HOA management firms can be more costly, their overall value is much higher because of the wide range of services and duties they provide. For instance, they can help resolve in-person issues among residents and reduce the number of conflicts that the HOA board is tasked with resolving. 

Personalized Local Service

Your HOA management firm’s in-person presence also means that they’ll have a better understanding of your community’s unique operational needs. Virtual assistants can be located anywhere in the world, and are often overseas, so they won’t understand the needs of Aurora residents specifically. At The Management Trust, our employees have a physical presence within the communities they serve, making them uniquely qualified to best serve your homeowners and recommend local vendors and other tailored solutions.

In-Person Relationship Building

Arguably the biggest aspect of managing an HOA is resident happiness. An HOA is all about the homeowners that live in it and ensuring that they have a higher quality of life. When issues inevitably arise within your community, virtual assistants aren’t there to help solve the problem or get to know the residents personally. Full-service HOA management companies have a daily presence within the community, so they’ll build one-on-one relationships with residents and create a greater sense of trust and well-being.

Responsive & Always Available

HOA boards sometimes need issues to be handled at a moment’s notice, whether it’s a policy change or a resident conflict. With a virtual assistant, you’re at the mercy of their schedule, and they may not be available online to handle your problem when needed. HOA management firms are always on-call to assist at a moment’s notice, so last-minute tasks are anticipated and handled with ease. 

If you want to ensure that your residents are receiving the best care possible and all duties are being handled correctly and in a timely manner, there’s no better choice than The Management Trust for full-service HOA management. From financial guidance to vendor coordination, we can handle all aspects of homeowners association management for you, so you can focus on the bigger picture. For more information about community association management services for the Aurora, Colorado, area, give The Management Trust a call today at (303) 750-0994 or fill out our online contact form. We serve more than 1,500 communities nationwide and have been an industry leader for more than 30 years.